Return Policy for Embroidered items

MB Threads strive to provide you with high-quality products and a delightful shopping experience. If, for any reason, you are not completely satisfied with your purchase, we are here to assist you with our return policy. 

Conditions for Return:

• The embroidered item must be in its original, unused condition.
• Returns must be initiated within 20 days from the date of purchase.

Initiating a Return:

• To initiate a return, please contact us].
• Provide proof of purchase, including the order number and date of purchase.

Return Authorization: Obtain a return authorization from our customer service team before shipping the item back to ensure a smooth processing of your return.

Return Shipping:

• Customers are responsible for return shipping costs unless the return is due to a manufacturing defect or an error on our part.
• We recommend using a trackable shipping method to ensure the safe return of your item.

Refunds and Processing:

• Once your return is received and inspected, we will process your refund within 10 business days
• Refunds will be issued to the original payment method.

Exclusions:

• Customized or personalized embroidered items are non-returnable unless there is a manufacturing defect or an error on our part.
• Items purchased during a promotional sale or clearance may have different return conditions. Please refer to the specific sale terms.

Damaged or Defective Items: If your embroidered item(s) arrives(s) damaged or defective, please contact our customer service team  within 7 days of receiving the item for assistance.

For any questions or assistance regarding returns, please contact our customer service team at (404) 404-6886.

Shipping Policy for Embroidery Items

At MB Threads, we are committed to delivering your beautifully embroidered items to you with the utmost care and efficiency. Please review our shipping policy to understand the details of the shipping process.

Processing Time:

• All embroidery items are made to order. Please allow 3-5 business days for processing before your order is shipped.
• Processing times may vary during peak seasons or promotional periods.

Shipping Methods:

• We offer several shipping options to accommodate your needs. The available options and estimated delivery times will be displayed at checkout..

Expedited Shipping:

• If you need your embroidered items sooner, we offer expedited shipping options at an additional cost. The available expedited shipping methods and costs will be displayed at checkout.

Order Tracking:

• Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can track the progress of your shipment using this number on our website or the carrier's tracking portal.

Shipping Costs:

• Shipping costs are calculated based on the weight of your order and the selected shipping method. The shipping cost will be displayed at checkout before you complete your purchase.

Address Accuracy:

• Please ensure that your shipping address is accurate and complete. We are not responsible for orders shipped to incorrectly provided addresses.

Delays and Issues:

• While we strive to meet the estimated delivery times, external factors such as customs delays or carrier issues may cause delays beyond our control. We appreciate your understanding in such cases.

If you have any questions or concerns about your order's shipping, please [contact our customer service team us at info@mbthreads.com .

Thank you for choosing MB Threads. We appreciate your trust in our craftsmanship.